Politique de remboursement

At devinciclub.com, we’re committed to providing you with high-quality electronics and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to assist!

Returns

• Eligibility:
  Products must be in unused condition, in their original packaging, and include all accessories and documentation.
• Timeframe:
  Returns are accepted within 30 days of the delivery date.
• Non-Returnable Items:
  • Gift cards
  • Software downloads
  • Clearance or final sale items

To request a return, email us at support@devinciclub.com with your order number and reason for return.

Exchanges

If you’ve received a defective or damaged item:

• Contact us at support@devinciclub.com within 7 days of delivery.
• Provide your order number and photos of the defect or damage.
• We will arrange for a replacement or guide you through the exchange process.

Refunds

Once your return is received and inspected:

• We will notify you via email of your refund status.
• Approved refunds will be processed within 30 business days and credited to your original payment method.

Note: Sale items are not eligible for refunds.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Report the issue within 30 days of receiving the item.
• Email support@devinciclub.com with:
  • Your order number
  • Photos of the damaged or incorrect product

Our team will resolve the issue promptly.

Need Help?

For further assistance, feel free to contact us at support@devinciclub.com. We’re here to make your shopping experience hassle-free!